Account Management Coordinator, Big Think+

Account Management Coordinator – Big Think+

Role Description: 

At Big Think+, we’re passionate about helping organizations unlock their people’s potential through powerful ideas and world-class learning content. We’re looking for a highly organized, client-focused professional who thrives on building relationships, solving problems, and keeping things running smoothly. In this role, you’ll be a vital member of our Account Management team - collaborating closely across the entire business to deliver real value to our partners.

Partner relations & management (50%)

Maximize Big Think+ value for partners

• New Partner Onboarding - In coordination with the Partner Services Director (PSD), support new accounts and contacts through the product onboarding process 
• Ad Hoc Partner Services – Respond to and manage partner service requests with creativity, flexibility, and proactive strategy.
• Reporting – Consistently deliver monthly partnership reports that include current status of partnership, activity data, key insights, and content recommendations.
• Newsletters – Create and deploy a Big Think+ bi-monthly partner newsletter that generates ongoing interest in and return visits to the Big Think+ platform 

Operations & project management support (40%)

Support back-end operations in support of the partner experience. 

• Platform Management – Act as the primary contact for all platform-related needs including setting up new B2B accounts, managing user access, and troubleshooting.
• Organization – Create and maintain internal account documents and spreadsheets that are used across teams 
• Internal Collaboration – Join one-on-ones to review weekly agendas - due dates for the week, joining weekly check-ins with sales directors, attending various internal meetings.

Renewal revenue (10%)

Support renewal opportunities to hit renewal revenue goal

• Communications – In coordination with PSD, help inform the renewal business cases for our partners and provide value-added updates to partners.
• Call Prep – Provide internal stakeholders with a prep document 24 hours in advance of any partner call.
• Pipeline Management – Review partners on a weekly basis and provide support with call notes and in handling next steps as needed.

What You’ll Need: 

• Previous work experience in a customer-facing role
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and the ability to meet deadlines
• Strong technical problem-solving skills: you learn new web platforms and applications quickly and are comfortable teaching those skills to others
• Fluent in Google Suite and Microsoft Office products (Docs/Word, Powerpoint/Slides and Excel/Sheets)

What You’ll Get:

• Work from home flexibility - we’ve been remote first since inception
• Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
• Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k), and more!