Director of Partnership Services

Remote

Full Time

Mid Level

The Director of Partner Services will lead Big Think Media’s Partner Services team to ensure seamless execution across all partnerships. This role will collaborate cross-functionally to oversee project output, refine processes for sponsored content, and optimize operations. As the primary liaison for key partners, the Director will manage day-to-day communications, uphold exceptional client service, and support in fostering long-term, profitable relationships.

What You’ll Do

Client Services

Report to the Chief Revenue Officer and serve as the primary point of contact for Big Think Media partnerships
Manage client expectations throughout the project lifecycle
Deliver best-in-class service to drive renewals and increase project profitability
Partner with the social team to ensure each project meets client objectives and KPIs
Report on key performance metrics and develop wrap reports to identify upsell and renewal opportunities

Project Management

Create and manage project timelines to ensure on-time delivery
Liaise with creative teams to track deadlines for deliverables, feedback, and launches
Lead cross-functional communication to ensure teams have the most up-to-date project information

Leadership

Oversee the Partner Services team to ensure smooth operations and empower team members to excel
Provide day-to-day support on project needs
Monitor performance and provide feedback to drive growth and continuous improvement

Operations

Develop scalable processes for new partnership products and opportunities
Collaborate with cross-functional leads to refine internal workflows, streamline operations, and ensure flawless execution

What You’ll Need

4–6 years of experience in a client services role
Experience leading and developing a team
Proven ability to manage multiple high-value projects simultaneously
Excellent communication and interpersonal skills, with the ability to liaise effectively across partners, internal teams, and senior management
Demonstrated success in building long-term client relationships
Strong organizational and project management skills
Solid understanding of digital media and video production workflows

What You’ll Get:

Work from home flexibility - we’ve been remote first since inception
Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k)

Salary Range: $100,000-$140,000 OTE

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Director of Partnership Services

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