Partner Services Manager

Remote

Full Time

Mid Level

Partner Services Manager – Remote

Are you motivated by the opportunity to help a team execute on media campaigns and make a meaningful impact in the world? Do you thrive in an entrepreneurial environment where your contributions directly drive results? If so, come join Freethink!

We’re looking for a Partner Services Manager to help serve and grow our relationship with a major philanthropic organization. In this role, you’ll work closely with both a single large account and our internal teams to support the campaign from concept to completion.

About Freethink
Freethink is a digital media company telling stories from the frontiers of our rapidly changing world. Through videos, articles, and social content, we spotlight innovators, entrepreneurs, and activists who are thinking differently and making a difference in our world.

Watch this video to see what we're all about!

What You’ll Do

Lead day-to-day communications with partner stakeholders and internal teams throughout the full campaign lifecycle
Act as a point of quality control and help manage expectations across all phases of the project
Create and manage detailed project timelines and budgets to ensure all deliverables are completed on time
Deliver best-in-class client service that drives satisfaction and repeat business
Develop and maintain custom project documents tailored to the client, providing a clear and centralized reference for project budgets, timelines, deliverables, and decisions
Work within the client’s project management systems to input updates, track progress, and ensure visibility across their internal teams
Surface and manage client feedback/questions with recommendations on how to address or push back; manage up
Lead cross-functional communication to ensure internal stakeholders are aligned and up to date on project status and partner priorities. Provide regular updates while evaluating trade-offs and recommending solutions when delays arise
Collaborate with external partners and vendors to develop and execute go-to-market or release strategies

What You’ll Need

4-5 years of experience in a project management and/or account management role
A self-starter who solves problems proactively
Excellent communication skills and attention to detail
Proven track record in managing high-value client relationships
Comfortable working cross-functionally with internal teams and external partners to achieve goals
Comfortable working on multiple project simultaneously
Strong organizational and time management skills
Must have knowledge of digital media and video production workflows

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Tell us about a time when you had to manage multiple fast-moving projects involving both internal teams and external clients. How did you keep everyone aligned and maintain momentum?*

Describe a time when you worked with high-profile talent, influencers, or executives. What strategies did you use to manage expectations and build trust?*

Share an example of a multimedia campaign or project you’ve led (or contributed to). What role did you play and what was the outcome?*

This role supports a nonprofit. What motivates you about mission-driven media work?*

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Partner Services Manager

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